We offer complimentary returns and exchanges on most fine jewelry pieces within 30 days of delivery. Exclusions apply. For more details, click here.

Resizing + Repairs

Ring Concierge offers a complimentary 3 year limited warranty on all fine jewelry purchases within the US. This warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs, missing pavé stones, broken clasps and/or broken soft chain. Resizes are not included. 

For more details, visit our FAQs here.

If you're in need of a resize or repair, please follow this link.

Please note:

• Bangles and eternity bands cannot be resized
• Not all rings can be resized, and most rings cannot be resized more than 1-1.5 sizes smaller or larger than originally made
• Ring Concierge does not resize or repair items purchased through other retailers

Processing Time

In stock items will be processed within 3-5 business days. Most "Custom made to order" pieces are estimated to require 6-9 weeks for production. All pieces have their production time listed, so be sure to check the product page description.

If your order is a rush, please email info@ringconcierge.com and we will let you know if your request can be accommodated. Please note the shipping method selected does not expedite your order's production time.

Free + Insured Shipping

Ring Concierge offers complimentary shipping on all orders of $100 or more placed and delivered within the US. For orders under $100, standard shipping rates will apply. Shipping costs are calculated at checkout based on your shipping address.

Once your piece is complete, we will email you with tracking information. Ring Concierge orders always come with fully insured shipping and any shipment $1,500+ requires signature upon delivery. Please know that due to the value of these orders this is not something we can waive. Also, the purchaser is responsible for any costs associated with a package returned to Ring Concierge due to several failed delivery attempts.

Average shipping times: Please note that our processing times still apply. 

• FedEx Ground: 1-5 business days (select locations may have weekend deliveries)
• FedEx 2-Day: 2 business days (excluding weekends and holidays)
• FedEx Overnight: arrives the next business day by end of day (excluding weekends and holidays)
• FedEx International:2-6 business days (excluding weekends and holidays)