Vault Rewards

Frequently Asked Questions

Frequently Asked Questions

• What is Vault Rewards?

  Vault Rewards is our way of showing appreciation. Earn points for activities on our site, like referrals and purchases, and use them to get RC Credits on future purchases. The more you collect, the more you save!

• How do I sign up for the loyalty program, and is there a cost?

  To join the Vault Rewards program, simply create an account on the Ring Concierge website here. The program is free to join—there's no cost involved.

• What if I already have an account with Ring Concierge?

  If you already have an account or login with Ring Concierge, you are automatically enrolled in the Vault Rewards program. There is no need for any additional steps to start earning points and enjoying the benefits of the program.

• Can I receive points for older orders?

  Yes, you have a 3-month grace period to receive points for previous purchases from the date you sign up as a Vault Member.

• How can I earn points?

  To earn Vault Rewards points, there are a few things you can do:

  • Make an account
  • Follow us on Instagram & TikTok
  • Refer a Friend
  • Leave a review
  • Add your birthday to your account 
  • Make a purchase online or at any of our RC Boutiques 
  • Subscribe to RC Emails and Texts 
• What is the minimum amount required to redeem points?

  You need a minimum of $10 / 1,000 points to redeem.

• What is Double Points Day?

  Double Points Day is an exclusive perk for Vault Insider and Vault VIP members. On these days, Vault Insiders earn 26 points per dollar spent (instead of the usual 13), and Vault VIPs earn 30 points per dollar (instead of 15). Note that this bonus applies to select pieces or collections. Keep an eye out for announcements on these days to maximize your rewards.

• Can I use my points at an RC retail store?

  Yes! Redeem your rewards here, and show the sales associate your code to apply to your purchase. Please make sure to provide your email address to your associate at checkout to accrue points from your in-store purchase.

• Can point redemptions be combined with promotions or discounts?

  No, point redemptions cannot be stacked with any promotions or discounts. Points can only be redeemed on full-priced purchases.

• Do points expire?

  Yes, points expire after one calendar year from the date of receipt.

• What is the Tennis Collection credit?

  For a credit of $100, you can redeem 4,500 points on items within our Tennis Collection. This reward includes all items featured in the Tennis Collection section, not just the classic pieces.

• Where can I report a problem or give feedback?

  Please use our normal contact details (info@ringconcierge.com)  to report any issues or provide feedback.