Ring Concierge Warranty

At Ring Concierge, we stand behind the quality and craftsmanship of every piece. We offer a complimentary lifetime warranty on eligible Bridal jewelry and a 3-year limited warranty on Fine Jewelry, covering manufacturing defects for purchases within the United States.

• Bridal Jewelry: Complimentary lifetime warranty covering manufacturing defects on eligible engagement rings, wedding bands, and Bespoke Bridal pieces.
• Fine Jewelry: Complimentary 3-year limited warranty covering manufacturing defects.
• U.S. Only: Warranty coverage is available for purchases within the United States.
• What's Covered: Manufacturing defects involving materials, craftsmanship, stone settings, or closures.
• What's Not Covered: Normal wear and tear, accidental damage, loss or theft, improper care, and damage caused by external factors.
• Warranty Assessment: All claims are subject to inspection to determine whether the issue qualifies for complimentary repair or replacement.

Ring Concierge offers a complimentary lifetime warranty on eligible Bridal jewelry, including engagement rings, wedding bands, and Bespoke Bridal pieces purchased within the United States.

This warranty covers manufacturing defects in materials and craftsmanship, including loose diamonds, loose prongs, or missing pavé stones when determined to be the result of a manufacturing defect.

What's Not Covered

The Bridal lifetime warranty does not cover:

• Normal wear and tear, including scratches, dents, and gradual wear of metal or prongs.
• Bent or misshapen bands resulting from pressure, impact, or external force.
• Chipped, cracked, or damaged diamonds and gemstones.
• Missing stones resulting from worn prongs, impact, or accidental damage.
• Lost or stolen jewelry.
• Damage resulting from improper care, cleaning, storage, or failure to maintain the jewelry.

Any repairs or alterations performed by a jeweler outside of Ring Concierge will void the warranty.

All Bridal warranty claims are subject to inspection to determine whether the issue is related to a manufacturing defect.

Ring Concierge offers a complimentary 3-year limited warranty on eligible Fine Jewelry purchased within the United States. This warranty covers defects in materials and craftsmanship that arise from the manufacturing process.

What's Covered

Examples of manufacturing defects and quality-related issues that may qualify for coverage include:

• Items Arriving Damaged: Jewelry that arrives with visible damage or defects.
• Defective Clasps or Closures: Clasps, hinges, or closures that do not function properly due to a manufacturing defect.
• Loose or Misaligned Stones Upon Arrival: Stones that are loose, unevenly set, or improperly secured when delivered.
• Metal Defects: Structural imperfections in the metal, such as porosity, cracks, or other manufacturing flaws that compromise the integrity of the piece.
• Incorrect Items Received: Jewelry that arrives in an incorrect size, style, or design variation.

If an issue is determined to be covered under the warranty, Ring Concierge will arrange for a complimentary repair or replacement, as appropriate.

What's Not Covered

Our warranty is intended to cover manufacturing defects rather than damage that may occur through regular use or external factors.

The following are not covered:

• Normal Wear and Tear: Scratches, dents, surface marks, and other changes that naturally occur with use.
• Accidental Damage: Damage caused by impact, pressure, pulling, snagging, or other external forces, including bent or misshapen rings and bangles.
• Stone Loss or Damage: Missing, chipped, or damaged stones resulting from impact, worn prongs, accidental damage, or other non-manufacturing causes.
• Clasp and Chain Wear: Clasps that loosen or break from regular use, as well as delicate chains that stretch, kink, or break due to pulling, snagging, or friction.
• Metal Wear and Discoloration: Natural thinning of prongs or other metal components, as well as fading or discoloration caused by exposure to chemicals, moisture, heat, or environmental conditions.
• Improper Care or Maintenance: Damage resulting from improper cleaning, storage, handling, or failure to address necessary repairs.
• Loss or Theft: Lost or stolen jewelry, including individual stones.

These examples are not exhaustive. Additional circumstances unrelated to manufacturing defects may also be excluded from warranty coverage.

Any work performed on your jewelry by a jeweler or service provider outside of Ring Concierge, including resizing, soldering, polishing, or stone setting, will void the warranty.

If you experience an issue with your Ring Concierge jewelry, our team is happy to assist with reviewing your piece and determining the appropriate next steps.

Bridal Jewelry: For engagement rings and wedding bands, please contact our Customer Care team at info@ringconcierge.com. For Bespoke Bridal pieces, please contact your dedicated sales advisor.

Fine Jewelry: Please contact our Customer Care team at info@ringconcierge.com to initiate a warranty assessment or request repair assistance.

Once your jewelry has been reviewed, our team will confirm whether the issue qualifies for warranty coverage.

• Covered Repairs: Manufacturing defects confirmed through assessment will be repaired or addressed at no charge.
• Non-Warranty Repairs: If the issue falls outside warranty coverage, repair services may be available for a fee. Any applicable charges will be communicated for your approval before work begins.
• Repair Availability: Repair eligibility and timelines vary depending on the piece, its condition, and the work required.

We are unable to guarantee that every piece can be repaired.

Proper care and regular maintenance are important to preserving the appearance and longevity of your jewelry. We recommend following the care instructions for your specific piece and having any signs of wear or damage addressed promptly.

For additional guidance, visit our Jewelry Care & Maintenance page.

Our Customer Care team is happy to assist with warranty questions, repairs, and jewelry care. Please contact us at info@ringconcierge.com.