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When will my order ship? In stock Ring Concierge pieces require 2-5 business days for production. This time allows for a final quality control check of your jewelry.
How will my order ship? Within the US we ship via UPS or FedEx.
International orders ship via DHL (see further details below on international orders).
Average shipping times:
Is a signature required? Yes, all jewelry orders are shipped with a signature required upon delivery.
What if my order is lost during transit? If your order gets lost during transit please reach out to the RC Team by emailing firstname.lastname@example.org right away. We'll work with the shipping company to locate your package and replace the item if necessary. Ring Concierge is not liable for missing packages when tracking dictates it has been delivered.
What if my order is delayed during shipping? Packages sometimes get delayed due to unforeseen weather or technical issues within the shipping company. Once a package leaves our facility we are unable to alter the shipping speed or overcome delays due to weather or technical issues.
What if I miss a delivery attempt? Ring Concierge is not responsible for the delayed delivery of packages due to the customer not being available for signature upon arrival. If your package is sent back to Ring Concierge for any reason, you will be subject to paying for the re-shipment of your order.
The following terms and conditions apply to all international orders:
If sales tax is required, it will be calculated at checkout.
ALL PURCHASES ARE FINAL.
If there is a manufacturing defect upon receipt of your order, please email email@example.com within 14 days days of delivery for a replacement. Your item must be unused and in its original packaging. We reserve the right to refuse any replacement requests if we believe the items are intentionally damaged or misused. If applicable, a refund may be approved by Ring Concierge due to a manufacturing defect.
Fine jewelry is delicate and should be cared for accordingly. To extend the life of your jewelry and keep them in optimal condition please follow the following care instructions:
To clean your diamond jewelry, use a soft toothbrush and dish soap and gently scrub gold and diamonds. Do not clean pearls with any chemicals, abrasives or solvents. Ring Concierge is not responsible for the maintenance of your jewelry and does not polish purchased jewelry.
General email: firstname.lastname@example.org