Frequently Asked Questions

Frequently Asked Questions

• Process Timeline

  Each engagement ring is made just for you, please allow 3-4 weeks for production.

  If your desired proposal date is sooner than the estimated production time, please email info@ringconcierge.com for assistance.

• PAYMENT

  We offer Affirm financing options. See here if you qualify.

  If you'd like to split payment between credit cards or have any additional questions about payment, please email info@ringconcierge.com

• Lifetime Warranty

  Ring Concierge stands behind the quality of our pieces. We offer a complimentary lifetime warranty on all Bespoke bridal pieces. This warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs and missing pavé stones.
  
  This warranty does not cover issues that arise from normal wear and tear, including but not limited to: scratches, dents, misshapen bands, or cracked stones. Lost or stolen pieces are also not covered by this warranty.
  
  If you encounter any problems with your engagement ring or wedding band, contact info@ringconcierge.com on how to proceed with your repair.
  
  Please kindly note that any work performed on our pieces by anyone outside of Ring Concierge will void this warranty.

• Shipping

  All rings are shipped overnight via FedEx with full insurance for peace of mind. Once your ring is ready, you’ll receive a shipping confirmation email with your tracking number. Please note, a signature will be required upon delivery.

  If your desired proposal date is sooner than the estimated production time, please email info@ringconcierge.com for assistance.

• Returns

  Your engagement ring is eligible for return or exchange within 7 calendar days after delivery. Either select to receive store credit for the full amount of your purchase or a refund to the original payment method.