General Questions + Processing
We recommend finalizing your diamond selection 8-10 weeks before you want your ring completed in hand.This ensures you see the most up to date and accurate options available and leaves enough time for production, which takes 4-6 weeks as each ring is crafted by hand by our master bench jewelers. If you have a tighter deadline, we will do our best to accommodate.
To get your initial consultation scheduled, fill out our Bridal Consultation Form here!
Ring Concierge has clients all over the world and our Bridal Consultants are experts in working with you remotely. It's the same process working remotely as it is in-person, the only difference being you view your diamond selection via HD photos and videos. Please fill out our form to schedule your virtual consultation!
We create custom jewelry of all kinds! Many clients who start with a Ring Concierge engagement ring come back to us for help with all of their special occasions. For inquiries about custom non-bridal designs, email email@example.com.
If you inherited a ring, we are happy to work with you on designing the perfect setting to best enhance the stone you already have. Please fill out our form to schedule your consultation!
Our Bespoke line is fully customizable. If you're interested in a unique take on one of our signature settings, let us know in your initial inquiry and we'll be sure to keep that in mind as we help design your perfect ring!
If picking up in our showroom, a local 8.875% NY state tax will be applied. If shipping to a different state, that local state sales tax will be applied.
Your Ring Concierge orders always come with fully insured shipping and require signature upon delivery. All Ring Concierge packages are shipped using FedEx Priority Overnight Delivery service. Ring Concierge cannot guarantee delivery dates and is not responsible for any shipping delays that may occur. We recommend choosing a delivery date that allows for at least a three (3) day buffer from when you need your package in hand.
We work with diamond suppliers who are compliant with the Kimberley Process and only provide conflict-free diamonds. Learn more about the Kimberley Process at www.kimberleyprocess.com.
Once you select a diamond, we ask for a 50% deposit within 24-48 hours. This will secure your diamond and we will begin production on your ring! Payment is accepted in the form of wire transfer, ACH, check or credit card. We also offer financing options. Please email firstname.lastname@example.org if you have any additional questions about payment. Before shipping, the remaining 50% must be paid in full
Located in Midtown Manhattan, the bespoke showroom is by appointment only Monday - Friday, 10am - 6pm. The showroom is closed on weekends.
Our engagement ring concierge service is completely complimentary, we do not charge any additional fees.
Warranty + Care
Ring Concierge stands behind the quality of our pieces. We offer a complimentary lifetime warranty on all Bespoke and VOW bridal pieces. This warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs and missing pavé stones.
This warranty does not cover issues that arise from normal wear and tear, including but not limited to: scratches, dents, misshapen bands, or cracked stones. Lost or stolen pieces are also not covered by this warranty.
If you encounter any problems with your engagement ring or wedding band, contact your bridal consultant on how to proceed with your repair.
Please kindly note that any work performed on our pieces by anyone outside of Ring Concierge will void this warranty.
We always recommend insuring your Bespoke pieces. Jeweler's Mutual offers stand alone jewelry policies. Alternatively, you can add jewelry to your homeowners insurance with a rider. You will need to reference the appraisal provided with your purchase.
As every order is custom made for each client, we do not offer the ability to cancel, refund, or exchange an order once it is placed. Please reach out to your bridal consultant if you have additional questions.
Some customization is available within our fine jewelry line. Please contact email@example.com with the subject “Customization” for specific inquiries.
Our diamond suppliers guarantee that our diamonds are compliant with the Kimberley Process and are conflict-free. Learn more about the Kimberley Process at www.kimberleyprocess.com.
We strongly recommend that you know your size prior to ordering.
- Rings: You can purchase one of our ring sizers to size yourself at home, and reference this video to learn how to size yourself properly.
- Bracelets: Check out our Jewelry Sizing Chart for instructions on how to accurately measure your wrist for our bangles and bracelets!
- Bangle and ring product pages include an "I don't know my size" option in the size selection dropdown! Lock in your item choice and determine your size before we begin fulfillment or production (if it's a ring order, we'll send a sizer complimentary).
We do offer ring resizing services through this page in case things aren't fitting quite right. Please note that eternity bands cannot be resized.
We offer Affirm financing on all orders under $17,500 within the United States. On the product page directly under the product name, you can find the Affirm monthly price, and you can select that option at checkout! Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders.
We are unable to amend orders once they've been placed, we apologize for the inconvenience! We do offer free returns as well so if you'd like to return the order once it's delivered, please visit Ring Concierge Returns.
- If you are unsure of your ring size you can check out with the "I don't know my size" option in the size selection dropdown.
- A complimentary ring sizer will be shipped to you within 5 business days of your purchase.
- Production for your ring will be on hold until you receive your sizer and confirm which size you would like to proceed with.
- To confirm your size, please visit help.ringconcierge.com. All sizes must be confirmed within 60 days of purchase, or your order will be converted to store credit to use at a later date.
- For tips on how to measure your ring size, watch this video.
- Please note that complimentary ring sizers are currently only sent to domestic customers. If you are located outside of the USA, you can still check out with this option and get sized locally!
Shipping + Processing
Be sure to check the product page for production time associated with your Ring Concierge item! In stock items will be processed within 3 business days. Please know that it is possible for orders with multiple in stock items to be shipped separately. Once ready, you’ll receive shipping confirmation(s) via email where you can find your FedEx tracking number(s)!
Orders ship using FedEx 2-Day within the United States, and FedEx International for international orders. FedEx Overnight is available for purchase on domestic orders. Selecting FedEx Overnight does not expedite production or processing time.
All jewelry shipments require signature upon delivery. Please know due to the value of the product this is not something we can waive.
- FedEx 2-Day: 2 business days (excluding weekends and holidays)
- FedEx Overnight: arrives the next business day from 10:30am-12:30pm (excluding weekends and holidays)
- FedEx International:2-6 business days (excluding weekends and holidays)
Ring Concierge orders always come with fully insured shipping and require signature upon delivery! Please know due to the value of the product this is not something we can waive.
If you’re unable to sign for your package, you can request a hold through the FedEx website to pick up your package at a local FedEx office. Kindly note that vacation holds are not available.
There will be three delivery attempts before the package is automatically held at a local FedEx Center, or returned to Ring Concierge.
Packages will be held for 2 business days at a FedEx location. If the package is not retrieved within this timeframe it will be returned to Ring Concierge.
The purchaser is responsible for any fees associated with the return of a package to Ring Concierge after failed delivery attempts.
If you missed your delivery and your order was shipped back to our fulfillment center, please email our Customer Care Team at firstname.lastname@example.org and they can assist you with reshipping your order. Please know it takes 5-7 business days from the date of arrival back to our fulfillment center to reship your order.
Prices and shipping fees for international orders do not include Import and Customs Duties, Value Added Taxes (VAT), tariffs, brokerage or other fees that may be levied by the destination country. Ring Concierge is not responsible for these fees, nor for Customs-related delivery delays.If the customer refuses delivery due to government-required costs from the destination country, incurred costs to return the package to sender are the responsibility of the purchaser.
The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.
Ring Concierge offers complimentary returns that meet our guidelines within 14 days of the delivery date in the United States. Ring Concierge does not accept returns or exchanges outside of the United States.
When initiating a return, you can choose a refund or an even exchange of the same item in a different size or color.
In order to be eligible for a return, the product must be sent with all tags attached, unaltered, and the item must be in brand new, unworn, salable condition. Returns are subject to inspection and approval by the Ring Concierge team. Final sale items will be noted on the product page and in your cart prior to checkout.
Visit our self-service portal to initiate your return.
Returns can be initiated within 14 days of the delivery date via our self-service portal where a complimentary, prepaid FedEx return label will be generated. We do not accept any returns or exchanges after the listed exchange window.
Please follow the below instructions:
- Go to our self-service protal and access your order by entering your order number and email address (you will be prompted for the shipping zip code if you are initiating a gift exchange)
- Follow the steps to confirm whether you would like to receive a refund, store credit or an even product exchange for a different size or color
- You will receive an email with a link to print your FedEx label
- All returns and exchanges must be scanned in at a FedEx location within 7 days of receiving your label
- Bring to a FedEx location as your package must be scanned and collect your drop-off receipt. We do not accept returns via a FedEx drop box.
- Once received, our team will inspect your return within 10 business days and if approved, we’ll either refund your original form of payment, email your store credit, send out your new product, or put your item into production.
All return and exchange packages should be brought to a FedEx location and scanned. Keep your FedEx receipt for your records and proof of return. We do not accept returns via a FedEx dropbox. To find your nearest FedEx location, click here.
We will process your return or exchange within ten (10) business days of receiving it. Your item must be sent with all tags attached, unaltered and the item must be in brand new, unworn, salable condition to be approved.
Upon approval: you will receive an email with information regarding your refund, store credit, or if you opted for an even product exchange - any in stock items will be shipped out and/or made to order pieces will be put into production. Please note that made to order lead times do vary by item. Once your new item has been shipped, you will receive an email with the tracking details.
Absolutely! On items that are eligible for exchange, you may opt to do an even exchange for the same item in a different size or color, as long as the price is the same. Be sure to look at the lead time when initiating an exchange. We do not reserve inventory for exchanges. Please note that lead times on made to order pieces will not begin until we process your exchange. If your exchange item does not adhere to our guidelines listed below, RC reserves the right to deny an exchange and ship the item back, at the customer’s expense.
To begin your even exchange, click here.
Store credits do not expire and can be used for all Fine Jewelry purchases on our website. Store credit cannot be redeemed for anything other than the fine jewelry products on our website. If you have any questions regarding this policy, please reach out to our team at email@example.com.
You can initiate the exchange on your end by accessing our self-service portal and inputting the order number and the shipping zip code. Don’t want the purchaser to know you’re exchanging their gift? No worries, enter your email at the time of initiation and all communication will be sent to you! If all of the above information is not available to you, please email us at firstname.lastname@example.org and our Customer Care Team will assist you with your gift exchange.
All standard exchange conditions apply to gift exchanges.
To begin your gift exchange, click here.
HOLIDAY 2023 EXTENDED EXCHANGE POLICY: Orders placed on November 9, 2023 through December 24, 2023 will have until January 12, 2024 to exchange for store credit or for the same item in a different size or color. To be eligible for an exchange, the piece(s) must be in perfect sellable condition with the black return tag attached. Orders marked final sale at checkout are not eligible for an exchange. If you have any additional questions please feel free to email Customer Care at INFO@RINGCONCIERGE.COM.
Ring Concierge offers exchanges on orders that are delivered within the United States, at this time. We are unable to process exchanges shipping from outside of the United States.
If your piece arrives damaged, please contact us at email@example.com immediately within 24 hours of receiving your package.
Ring Concierge offers returns on most Fine Jewelry purchased in store or online within 14 days of the purchase or date of delivery. Purchases made in store are able to be returned online for a refund only. To be eligible for a refund the piece(s) must be in perfect sellable condition with the black return tag attached.At this time we are unable to process exchanges from purchases made in store, online. If you have any additional questions please feel free to email Customer Care at firstname.lastname@example.org.
Bridal, personalized pieces (including engraved items), non-jewelry accessories, sale items that have been permanently marked down, and select made to order pieces are final sale with no exceptions. All custom orders, as well as pre-orders, are final sale. Items that are considered final sale will be clearly marked.
Orders sent back to RC without approval are subject to additional fees and the order may be returned at the customer’s expense.
Fine Jewelry Warranty
Ring Concierge offers a complimentary 3 year limited warranty on all fine jewelry purchases within the US.
Within the first year of purchase, Ring Concierge will correct any manufacturing or quality-related problems at no cost. Outside of one year and up to 3 years from date of delivery, Ring Concierge proudly will take in any piece for inspection. For any damages deemed a manufacturing defect or quality related issue, Ring Concierge will repair at no cost to you. For any damages deemed normal wear and tear, a fee will be determined based on the assessment by our Jewelers. Once a fee is determined someone from Ring Concierge will contact you to collect payment. After 3 years from the date of delivery Ring Concierge will happily assist with any repair at a fee plus additional tax and $15 shipping.
Please click here to get instructions on how to proceed with your repair.
Your Ring Concierge warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs, missing pavé stones, broken clasps, and/or broken chain. Please note that this warranty does not cover lost or stolen pieces.
Wear and tear is any damage that naturally and inevitably occurs as a result of normal wear. Examples include but are not limited to: scratches on gold, cracked or scratched stones, misshapen pieces, cleaning/polishing.
Ring Concierge will handle your repair with the care and attention it deserves, bringing it back to its original RC quality. As we strive to get your piece(s) back to you as quickly as possible we typically complete a repair within 1-3 weeks from the date we receive it. Please know that some repairs can be more intricate than others and can take longer. If we need additional time to complete your repair(s) someone from our Customer Concierge Team will contact you with an updated timeline.
Unfortunately, Ring Concierge is unable to repair anything that was not purchased at an authorized Ring Concierge Boutique or on our website, www.ringconcierge.com.
If work from a 3rd party jeweler is performed on your Ring Concierge piece(s) this will void your warranty and any additional work needed from us will be at a cost to you.
To initiate a repair please visit our online repair portal
Our repairs start at $35 and if outside of warranty you will be charged $30 for insured shipping labels to and from our fulfillment center. To confirm pricing we recommend sending your piece(s) in for a free of charge inspection by one of our jewelers. Once the inspection is complete someone from our Customer Care team will contact you regarding the cost of the repair.
It is possible to replace some earrings or cuffs. For more information about this service, please contact Customer Care at email@example.com.
To get the status of a pending repair please email our Customer Care Team at firstname.lastname@example.org.
Yes, you can drop off your repair at one of our NYC boutiques. Please complete your repair request here and select the “drop off in store” option and select the boutique you would like to drop your repair off at
Fine Jewelry Care
Fine jewelry is delicate and should be cared for accordingly. To extend the life of your jewelry and keep them in optimal condition please follow the following care instructions:
- Remove jewelry before applying shower product, lotion, perfume, or other chemical and/or oil compounds.
- Leave your jewelry at home before engaging in strenuous activities including going to the gym!
- Before bedtime, lay your jewelry out flat.
- Clasp necklaces when storing to prevent tangles.
- Take extra care with pearl pieces
To clean your diamond jewelry, use a soft toothbrush and dish soap and gently scrub gold and diamonds. Do not clean pearls with any chemicals, abrasives or solvents. Ring Concierge is not responsible for the maintenance of your jewelry and does not polish purchased jewelry.
Ring Concierge does not offer free cleaning and polishing services. However, we do offer this service at a fee. You can process your cleaning/polishing request here via our online portal.