Fine Jewelry FAQs

Be sure to check the product page for production time associated with your Ring Concierge item! In stock items will be processed within 3 business days. Please know that it is possible for orders with multiple in stock items to be shipped separately. Once ready, you’ll receive shipping confirmation(s) via email where you can find your FedEx tracking number(s)!

Jewelry orders ship using FedEx 2-Day within the United States, and FedEx International for international orders. FedEx Overnight is available for purchase on domestic orders. Shipping method selection does not expedite production or processing time.

All jewelry shipments require signature on delivery.

• FedEx 2-Day: 2 business days (excluding weekends and holidays)
• FedEx Overnight: arrives the next business day from 10:30am-12:30pm (excluding weekends and holidays) FedEx Overnight: arrives the next business day from 10:30am-12:30pm (excluding weekends and holidays)
• FedEx International:2-6 business days (excluding weekends and holidays)

Your Ring Concierge orders always come with fully insured shipping and require signature upon delivery!

If you’re unable to sign for your package, you can request a hold through the FedEx website to pick up your package at a local FedEx office. Kindly note that vacation holds are not available.

There will be several delivery attempts before the package is automatically held at a local FedEx Center, or returned to Ring Concierge.

Packages will be held for 2 business days at a FedEx location. If the package is not retrieved within this timeframe it will be returned to Ring Concierge.

The purchaser is responsible for any fees associated with the return of a package to Ring Concierge after failed delivery attempts.

• Prices and shipping fees for international orders do not include Import and Customs Duties, Value Added Taxes (VAT), tariffs, brokerage or other fees that may be levied by the destination country. Ring Concierge is not responsible for these fees, nor for Customs-related delivery delays.
• If the customer refuses delivery due to government-required costs from the destination country, incurred costs to return the package to sender are the responsibility of the purchaser.
• The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.

As of July 1, 2022, Ring Concierge offers complimentary returns that meet our guidelines within 30 days of the delivery date in the United States.

When initiating a return, you can choose a refund or an even exchange of the same item in a different size or color.

In order to be eligible for a return, the product must be sent with all tags attached, unaltered, and the item must be in brand new, unworn, salable condition. Returns are subject to inspection and approval by the RC team. Final sale items will be noted on the product page and in your cart prior to checkout.

Visit our self-service portal to initiate your return.

Returns can be initiated within 30 days of the delivery date via our self-service portal where a complimentary, prepaid FedEx return label will be generated. We do not accept any returns or exchanges after the listed exchange window.

Please follow the below instructions:

• Go to our self-service portal link and access your order by entering your order number and email address (you will be prompted for the shipping zip code if you are initiating a gift exchange)
• Follow the steps to confirm whether you would like to receive a store credit or an even product exchange for a different size or color
• You will receive an email with a link to print your FedEx label
• All returns and exchanges must be scanned in at a FedEx location within 7 days of receiving your label
• Bring to a FedEx location as your package must be scanned and collect your drop-off receipt (we do not accept returns via a FedEx drop box)
• Once received, our team will inspect your return within 5 business days and if approved, we’ll either refund your original form of payment, email your store credit, send out your new product, or put your item into production

All return and exchange packages should be brought to a FedEx location and scanned. Keep your FedEx receipt for your records and proof of return. We do not accept returns via a FedEx dropbox. To find your nearest FedEx location, click here.

We will process your return or exchange within five (5) business days of receiving it. Your item must be sent with all tags attached, unaltered and the item must be in brand new, unworn, salable condition to be approved.

Upon approval: you will receive an email with information regarding your refund, store credit, or if you opted for an even product exchange - any in stock items will be shipped out and/or made to order pieces will be put into production. Please note that made to order lead times do vary by item. Once your new item has been shipped, you will receive an email with the tracking details. 

Absolutely! On items that are eligible for exchange, you may opt to do an even exchange for the same item in a different size or color, as long as the price is the same. RC will hold the requested item until the exchange is received, approved for exchange, and processed. If the piece you are exchanging for is not currently in stock or is made to order, your production time will begin once we have received back and processed your exchange. Please note the production time stated at the time of exchange initiation.

To begin your even exchange, click here.

Store credits do not expire and can be used for all Fine Jewelry purchases on our website. Store credit cannot be redeemed for anything other than the fine jewelery products on our website. If you have any questions regarding this policy, please reach out to our team at info@ringconcierge.com.

You can initiate the exchange on your end by accessing our self-service portal and inputting the order number and the shipping zip code. Don’t want the purchaser to know you’re exchanging their gift? No worries, enter your email at the time of initiation and all communication will be sent to you! If all of the above information is not available to you, please send us an email at info@ringconcierge.com requesting your label.

All standard exchange conditions apply to gift exchanges.

To begin your gift exchange, click here.

How do I exchange my item that was shipped internationally?

Ring Concierge offers exchanges on orders that are delivered within the United States, at this time. Exchanges must be shipped back to us from within the United States.

If your piece arrives damaged, please contact us at info@ringconcierge.com immediately within 24 hours of receiving your package.

Ring Concierge offers a complimentary 3 year limited warranty on all fine jewelry purchases within the US.

Within the first year of purchase, Ring Concierge will correct any manufacturing or quality-related problems at no cost. Outside of one year and up to 3 years from date of delivery, Ring Concierge proudly will take in any piece for inspection. For any damages deemed a manufacturing defect or quality related issue, Ring Concierge will repair at no cost to you.  For any damages deemed normal wear and tear, a fee will be determined based on the assessment by our Jewelers. Once a fee is determined someone from Ring Concierge will contact you to collect payment. After 3 years from the date of delivery Ring Concierge will happily assist with any repair at a fee plus additional tax and $15 shipping.  

Please click here to get instructions on how to proceed with your repair.

This warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs, missing pavé stones (smaller than .10 ct each), broken clasps, and/or broken chain.

Please click here to start your repair.

This warranty does not cover issues that arise from normal wear and tear, including but not limited to: scratches, dents, stretched chains, misshapen and/or bent bands, or cracked stones.

Resized pieces, lost or stolen pieces are not covered by our warranty. For issues outside of our warranty, please click here to get instructions on how to proceed with your repair.

If an item sent to us is in need of a repair that is not covered under our warranty, a member of our team will reach out with instructions on next steps. Please note that the item may be sent back at the customer’s expense.

If you’re in need of a repair, please click here. You will be prompted to enter your order number and shipping zip code. Follow the steps until your pre-paid shipping label becomes available to print.

For in-store orders, please contact info@ringconcierge.com and our Customer Concierge Team will assist in initiating your repair or resizing.

Please note the warranty only covers orders within the United States. International orders are not covered by our warranty, at this time.

Please note:

• Bangles and eternity bands cannot be resized
• Not all rings can be resized, and most rings cannot be resized more than 1-1.5 sizes smaller or larger than originally made
• A ring can be resized a maximum of one time
• Ring Concierge does not resize or repair items purchased through other retailers

Ring Concierge will handle your repair with the care and attention it deserves, bringing it back to its original RC quality. As we strive to get your piece(s) back to you as quickly as possible we typically complete a repair within 1-3 weeks from the date we receive it. Please know that some repairs can be more intricate than others and can take longer. If we need additional time to complete your repair(s) someone from our Customer Concierge Team will contact you with an updated timeline. 

If you have any additional questions, please email us at info@ringconcierge.com

Please kindly note that any work performed on our pieces by a third party will void this warranty.

You can always contact us at info@ringconcierge.com with any questions and we’d be happy to assist! Please note we may request photos of the piece to determine warranty coverage.

Fine jewelry is delicate and should be cared for accordingly. To extend the life of your jewelry and keep them in optimal condition please follow the following care instructions:

• Remove jewelry before applying shower product, lotion, perfume, or other chemical and/or oil compounds.
• Leave your jewelry at home before engaging in strenuous activities including going to the gym!
• Before bedtime, lay your jewelry out flat.
• Clasp necklaces when storing to prevent tangles.
• Take extra care with pearl pieces.

To clean your diamond jewelry, use a soft toothbrush and dish soap and gently scrub gold and diamonds. Do not clean pearls with any chemicals, abrasives or solvents. Ring Concierge is not responsible for the maintenance of your jewelry and does not polish purchased jewelry.

Some customization is available within our fine jewelry line. Please contact info@ringconcierge.com with the subject “Customization” for specific inquiries.

Our diamond suppliers guarantee that our diamonds are compliant with the Kimberley Process and are conflict-free. Learn more about the Kimberley Process at www.kimberleyprocess.com.

We strongly recommend that you know your size prior to ordering, as we have an all sales are final policy.

• Rings: You can purchase one of our to size yourself at home, and reference this video to learn how to size yourself properly.
• Bracelets: Check out our Jewelry Sizing Chart for instructions on how to accurately measure your wrist for our bangles and bracelets!
• Bangle and ring product pages include an "I don't know my size" option in the size selection dropdown! Lock in your item choice and determine your size before we begin fulfillment or production (if it's a ring order, we'll send a sizer complimentary).

We offer Affirm financing on all orders under $17,500 within the United States. On the product page directly under the product name, you can find the Affirm monthly price, and you can select that option at checkout!

Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders.

We are unable to amend orders once they've been placed - we apologize for the inconvenience! We do offer free returns as well, so if you'd like to return the order once it's delivered, please visit Ring Concierge Returns.

• If you are unsure of your ring size you can check out with the "I don't know my size" option in the size selection dropdown.
• A complimentary ring sizer will be shipped to you within 5 business days of your purchase.
• Production for your ring will be on hold until you receive your sizer and confirm which size you would like to proceed with.
• To confirm your size, please visit help.ringconcierge.com. All sizes must be confirmed within 60 days of purchase, or your order will be converted to store credit to use at a later date.
• For tips on how to measure your ring size, watch this video.
• Please note that complimentary ring sizers are currently only sent to domestic customers. If you are located outside of the USA, you can still check out with this option and get sized locally!