*International orders may be required to pay duty or VAT. These are the responsibility of the purchaser and will be collected by FedEx or DHL before your package can be delivered. Ring Concierge is not responsible for returned packages due to unpaid duty or VAT.
Charm Builder
Ready to turn up the charm? With our Charm Builder, you’re in
control — mix and match personalized pendants and
engravings to create your perfect piece.
Design Your Own
Charm Necklace
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- 14k solid gold
- Width: 1 mm
Returns
We offer complimentary returns and exchanges on most fine jewelry pieces within 30 days of delivery. Exclusions apply. For more details, click here.
Resizing + Repairs
Ring Concierge offers a complimentary 3 year limited warranty on all fine jewelry purchases within the US. This warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs, missing pavé stones, broken clasps and/or broken soft chain. Resizes are not included.
For more details, visit our FAQs here.
If you're in need of a resize or repair, please follow this link.
Please note:
- Bangles and eternity bands cannot be resized
- Not all rings can be resized, and most rings cannot be resized more than 1-1.5 sizes smaller or larger than originally made
- Ring Concierge does not resize or repair items purchased through other retailers
Processing Time
In stock items will be processed within 3 business days. Most "Custom made to order" pieces are estimated to require 6-9 weeks for production. All pieces have their production time listed, so be sure to check the product page description.
If your order is a rush, please email info@ringconcierge.com and we will let you know if your request can be accommodated. Please note the shipping method selected does not expedite your order's production time.
Insured Shipping
Once your piece is complete, we will email you with tracking information. Ring Concierge orders always come with fully insured shipping and any shipment $1,000+ requires signature upon delivery. Please know that due to the value of these orders this is not something we can waive. Also, the purchaser is responsible for any costs associated with a package returned to Ring Concierge due to several failed delivery attempts.
Average shipping times: Please note that our processing times still apply.
- FedEx 2-Day: 2 business days (excluding weekends and holidays)
- FedEx Overnight: arrives the next business day by end of day (excluding weekends and holidays)
- FedEx International: 2-6 business days (excluding weekends and holidays)*
All Charm Builder purchases include fully insured shipping. Once each item is available, you’ll receive a shipping confirmation email where you can find your tracking number. If you have any questions please email info@ringconcierge.com.