SHIPPING + PROCESSING

Is shipping insured? Do I have to sign for delivery?

Your Ring Concierge orders always come with fully insured shipping and require signature upon delivery.

Why hasn't my order shipped?

Please allow 2-3 weeks for production on your VOW engagement ring. Once it’s ready, you’ll receive a shipping confirmation email where you can find your FedEx tracking number to follow your order on its journey to you!

How soon will I receive my order once it ships?

We ship via FedEx 2-day Express. You can find your FedEx tracking number in your shipment confirmation email. After shipment, your item will reach you within 2 business days (excluding weekends and holidays). All jewelry shipments require signature on delivery.

International Orders

VOW by RC is currently only available within the Continental United States, Alaska, and Hawaii..

RETURNS + REPAIRS

Can I make changes to my order once it’s been placed? 

  • Please email vow@ringconcierge.com within 24 hours of order placement to adjust the design of your VOW engagement ring. To make a change to the shipping address, email us with the subject “Address Change” and your order number.
  • Home Try-On Kit orders cannot be changed.

What is your refund policy?

VOW engagement rings are eligible for return within 10 calendar days after delivery. Your ring must be returned in its original packaging, including the diamond certificate and invoice. We will inspect your ring to confirm it shows no signs of wear, alteration, or damage. After clearing inspection, you can choose to receive either store credit for the full amount of your purchase, or a refund to the original payment method less a $250 restocking fee. Limit 1 return per customer.

What is your exchange policy?

VOW engagement rings are eligible for exchange within 10 calendar days after delivery. Your ring must be returned in its original packaging, including the diamond certificate. We will inspect your ring to confirm it shows no signs of wear or alteration, or damage. After clearing inspection, you'll receive store credit for the full amount of purchase and we'll assist you in selecting a new piece! Limit 1 exchange per customer.

Is there a warranty on my VOW by RC ring? 

  • Your VOW engagement ring comes with a one year limited warranty. The warranty excludes repairs needed due to user wear and tear. Please see the Jewelry Care section below for more information on our recommended care and maintenance practices.
  • Our jewelers are experts on our designs, which is why we prefer you send your pieces to us for any repairs needed. Services, such as resizing, performed by jewelers outside of VOW by RC will void the warranty.

How can I resize my ring?

The first resizing of your VOW engagement ring is complimentary within one year from date of purchase. More than a 1.5 finger size difference may incur additional fees.

JEWELRY CARE

Can I sleep and shower in my jewelry?

Fine jewelry is delicate and should be cared for accordingly. To extend the life of your jewelry and keep them in optimal condition please follow the following care instructions:

  • Remove jewelry before applying shower product, lotion, perfume, or other chemical and/or oil compounds.
  • Leave your jewelry at home before engaging in strenuous activities including going to the gym!
  • Keep your jewelry away from chemicals including as perfume, hair spray, cosmetics and lotion.
  • Before bedtime, lay your jewelry out flat.

How do I clean my jewelry?

To clean your diamond jewelry, use a soft toothbrush and dish soap and gently scrub gold and diamonds. Do not clean pearls with any chemicals, abrasives or solvents. Ring Concierge is not responsible for the maintenance of your jewelry and does not polish purchased jewelry.

How do I insure my ring?

We highly recommend insuring your VOW by RC ring! Jewelers Mutual can provide a standalone policy, or you can add jewelry to your homeowners insurance with a rider. You will need to reference the appraisal provided with your ring.

GENERAL QUESTIONS

Can I customize my order?

You can customize your VOW engagement ring by selecting from our variety of available setting designs, diamond shapes, and metal options.

Where are your diamonds sourced? Are they conflict-free?

Our diamond suppliers guarantee that our diamonds are compliant with the Kimberley Process and are conflict-free. Learn more about the Kimberley Process at www.kimberleyprocess.com.

How do I make sure I order the correct size?

You can purchase one of our Ring Sizing Gauges to size yourself at home. We also send you a Ring Sizer when you order our Home Try-On Program, a great way to try before you buy!

If you order the wrong size, we’ve got your back! We provide the first resizing of your VOW engagement ring (up or down 1.5 sizes) complimentary within one year from date of purchase.

How does financing work?

We offer Affirm financing on all orders under $30,000 within the United States. On the product page directly under the product name, you can find the Affirm monthly price, and you can select that option at checkout!

Can I make changes to my order once it’s been placed? 

  • Please email vow@ringconcierge.com within 24 hours of order placement to cancel or adjust the design of your VOW engagement ring. Cancellation requested after this period will incur a fee of $100.
  • To make a change to the shipping address, email us with the subject “Address Change” and your order number.
  • Home Try-On Kit orders cannot be changed or cancelled.

After I return my HTO kit, when will I receive my RC credit?

Once your Home Try-On Kit has been returned and processed, you'll receive your store credit via email. Please allow 7-10 business days after we receive your returned kit for this to be issued.


Home Try-On FAQs

ABOUT THE HOME TRY-ON PROGRAM

How does the Home Try-On Program work?

Try before you buy with our Home Try-On Program! Select three sample engagement rings from our Home Try-On collection, and we’ll also send a selection of wedding bands for stacking. All rings are finger size 6. Use the ring sizer provided to find the perfect fit, and log into your VOW Design file to save and share your ring size and favorite styles! To return, securely package the kit in the original box using the tape and shipping label provided-your kit must be returned no later than 7 days after delivery. If all items are returned undamaged you’ll receive the cost of the kit ($100) as store credit!

Can I keep anything from the kit? What do I have to return?

The Essie nail polish is our gift to you, but please return all other items included in the home try on kit. If all items are not returned you will not receive your full store credit.

Are all styles and shapes available for home try on?

We do not offer the Lenox or the Lafayette in the home try on program. All other styles are available.

What if the style I want to try is out of stock?

You’ll be automatically added to an email list so you’ll be notified as soon as that style is available!

I’m not a finger size 6-should I still order a Home Try on Kit?

Absolutely! Even if you don’t try a replica ring on your ring finger, you’ll still get a hands on preview of what your actual engagement ring will look and feel like. Also a ring sizer is included in the home try on kit so you can make sure you know the correct size for your ring.

Can I order more than one Home Try-On Kit?

We have a limit of one home try on kit per order, but once your home try on kit has been returned and processed, order another kit to try more styles!

Is the HTO Program available outside the US?

To start the home try on kit and VOW engagement rings will only be available in the US, but we hope to offer internationally in the future. At this time we do not have an estimated international launch date.

What is RC doing to make sure Home Try on Kits are safe to use during COVID?

All components of the home try on kit are sanitized when they are returned back to RC, so they will be safe for the next customer.

SHIPPING + PROCESSING

Can I change or cancel my order?

Since orders are processed so quickly, we can’t accommodate requests to cancel, change ring samples or shipping address.

How long does it take to receive my HTO kit?

We’ll process your order within 3 business days, and your kit will be mailed with 2-day FedEx Express shipping! Signature is required upon delivery.

Can I keep anything from the kit? What do I have to return?

The Essie nail polish is our gift to you, but please return all other items included in the home try on kit. If all items are not returned you will not receive your full store credit.

How long do I have the HTO kit?

Enjoy trying on your favorite styles for 7 days (including date of delivery) and return by the 7th day!

Can I extend for how long I have the HTO kit?

In order for everyone to have an opportunity to experience the HTO kit we require each person keep the kit for 7 days only.

YOUR HTO STORE CREDIT

How do I receive full store credit?

To receive full store credit for your home try on kit, the kit must be returned no later than 7 days from when it was delivered. All items in the kit must be returned undamaged except the nail polish-that’s our gift to you! Upon receiving your kit we will inspect that all items have been returned undamaged, and issue your store credit accordingly.

When will I receive my HTO Credit?

You’ll receive an email confirmation when your HTO kit has been returned. Please allow 7-10 days for the return to be processed, and then you’ll receive an email with your store credit.

How can I use my HTO Credit?

You can use your store credit towards any Ring Concierge online purchase, including a VOW engagement ring!

Can I use my HTO Credit during a sale/on a sale item?

Yes! Your HTO credit can be used during a sale or towards a discounted item.

ABOUT THE BLING

What are the HTO rings made of?

Our Home Try-On rings are replicas of our engagement ring designs. They are made of a base metal coated in a thin layer of gold, with cubic zirconia.

What size center stone do the home try on rings have?

All home try on rings feature a 1.00 carat cubic zirconia.

Are the home try on rings available for purchase?

No, Home Try-On rings are not for sale.

Can I order more than 3 engagement rings to try on?

We want you to try all your favorite designs and diamond shapes! Once your HTO kit has been returned and processed, simply order another kit to try on additional styles.

How do I save my favorite styles?

Once you’ve found a favorite (or two!), you can save your ring designs to your VOW Design File and share them with your special someone!

VOW DESIGN FILE

What is the VOW Design File?

The VOW Design File is the best way to save and share your favorite styles! Log in using your RC account info, or create a log in. Select your favorite diamond shapes and settings-you can save and share your dream ring!

Do I have to order a Home Try on Kit to use the VOW Design File?

Nope! Anyone browsing our website can log in or make an account to create a VOW Design File.

For questions about our Fine Jewelry line, click here.

For questions about Bespoke Bridal pieces, click here.