You have three weeks (21 days) from the date of delivery to return your ready-made engagement ring. We reserve the right to reject the return or deduct any amount for any damages on the ring if it is not in acceptable condition upon return. Any customizations or resizing to the ring results in it becoming final sale.
We stand behind the quality of our pieces. Ring Concierge offers a complimentary lifetime warranty on all Bespoke bridal pieces. This warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs and missing pavé stones.
This warranty does not cover issues that arise from normal wear and tear, including but not limited to: scratches, dents, misshapen bands, or cracked stones. Lost or stolen pieces are also not covered by this warranty.
If you encounter any problems with your engagement ring, please reach out to firstname.lastname@example.org.
Please kindly note that any work performed on our pieces by anyone outside of Ring Concierge will void this warranty.
Our completed Bespoke Lab Grown engagment rings are in-stock and ready to ship. Orders placed before 4pm EST will be processed the same day. All orders placed after 4pm EST will be processed the following business day. “As Shown” engagement rings will ship immediately. If you are making modifications and would like to receive the ring after the modifications have been completed, your order will ship in ~6weeks. We will reach out to arrange the best ship date for you once the modifications are complete.
Bespoke engagement rings ship with complimentary fully insured next business day shipping and require signature upon delivery.
We always recommend insuring your jewelry - Jeweler's Mutual offers stand alone jewelry policies. Alternatively, you can add jewelry to your homeowners insurance with a rider. You will need to reference the appraisal provided with your purchase.
Ring Concierge offers a complimentary lifetime warranty on all Bespoke pieces. This warranty includes any quality issues that arise from a manufacturing defect, including loose diamonds or loose prongs, and missing pavé stones. The warranty does not cover issues that arise from normal wear and tear, including but not limited to: scratches, dents, misshapen bands, or cracked stones. Lost or stolen pieces are also not covered by warranty.
Resizing & Repairs
All ready-made rings are a size 6 but can be resized to your desired finger size complimentary. Resizing takes ~2 weeks. More than a 1.5 finger size difference may incur additional fees. If you're in need of a resize or repair, please email email@example.com.