We recommend finalizing your diamond selection 8-10 weeks before you want your ring completed in hand. This ensures you see the most up to date and accurate options available and leaves enough time for production, which takes 3-4 weeks as each ring is crafted by hand by our master bench jewelers. If you have a tighter deadline, we will do our best to accommodate.

To get your initial consultation scheduled, fill out our Bridal Consultation Form here! 

Ring Concierge has clients all over the world and our Bridal Consultants are experts in working with you remotely. It's the same process working remotely as it is in-person, the only difference being you view your diamond selection via HD photos and videos. Please fill out this form to book your virtual appointment!

We create custom jewelry of all kinds! Many clients who start with a Ring Concierge engagement ring come back to us for help with all of their special occasions. For inquiries about custom non-bridal designs, email info@ringconcierge.com.

If you inherited a ring, we are happy to work with you on designing the perfect setting to best enhance the stone you already have.

Please fill out our form to schedule your consultation!

If picking up in our showroom, a local 8.875% NY state tax will be applied. If shipping to a different state, that local state sales tax will be applied.

Your Ring Concierge orders always come with fully insured shipping and require signature upon delivery. All Ring Concierge packages are shipped using FedEx Standard Overnight Delivery service. Ring Concierge cannot guarantee delivery dates and is not responsible for any shipping delays that may occur. We recommend choosing a delivery date that allows for at least a three (3) day buffer from when you need your package in hand.

We work with diamond suppliers who are compliant with the Kimberley Process and only provide conflict-free diamonds. Learn more about the Kimberley Process at www.kimberleyprocess.com.

Once you select a diamond, we ask for a 50% deposit within 24-48 hours. This will secure your diamond and we will begin production on your ring! Payment is accepted in the form of wire transfer, ACH, check or credit card. We also offer financing options. Please email bespoke@ringconcierge.com if you have any additional questions about payment. Before shipping, the remaining 50% must be paid in full

Located in Midtown Manhattan, the bespoke showroom is by appointment only Monday - Friday, 10am - 6pm. The showroom is closed on weekends.

Our engagement ring concierge service is completely complimentary, we do not charge any additional fees.

Ring Concierge stands behind the quality of our pieces. We offer a complimentary lifetime warranty on all Bespoke bridal pieces. This warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs and missing pavé stones.

This warranty does not cover issues that arise from normal wear and tear, including but not limited to: scratches, dents, misshapen bands, or cracked stones. Lost or stolen pieces are also not covered by this warranty.

If you encounter any problems with your engagement ring or wedding band, contact your bridal consultant on how to proceed with your repair.

Please kindly note that any work performed on our pieces by anyone outside of Ring Concierge will void this warranty.

We always recommend insuring your Bespoke pieces. Jeweler's Mutual offers stand alone jewelry policies. Alternatively, you can add jewelry to your homeowners insurance with a rider. You will need to reference the appraisal provided with your purchase.

You have 1 week (7 days) from the date of delivery to return your Bespoke engagement ring if it is made in one of our signature settings. We reserve the right to reject the return or deduct any amount for any damages on the ring if it is not in acceptable condition upon return. Please reach out to your bridal consultant if you have additional questions.

Some customization is available within our fine jewelry line. Please contact info@ringconcierge.com with the subject “Customization” for specific inquiries.

Our diamond suppliers guarantee that our diamonds are compliant with the Kimberley Process and are conflict-free. Learn more about the Kimberley Process at www.kimberleyprocess.com.

We stand behind the quality of our pieces and offer a complimentary 3-year limited warranty on all fine jewelry purchases within the U.S.

This 3 year limited warranty covers manufacturing defects and quality-related issues.

• We will repair any manufacturing or quality-related issues at no cost.
  
  
• However, repairs due to wear and tear will incur a fee, which will be assessed in advance. If the damage is wear-related, we’ll provide a quote before the piece is sent in for repair.
  
  
• After 3 years, we’re happy to assist with any repairs at a fee, plus taxes and shipping.
  
  

All pieces are carefully reviewed by our jewelers, and no work will begin without your approval of the estimated cost.

For issues with any of your RC pieces, please contact info@ringconcierge.com and our Customer Concierge Team will assist in initiating your repair or resizing.

Our 3-Year Manufacturing Warranty provides coverage for authentic manufacturing and quality-related issues, including:

• Items Arriving Damaged – Jewelry that arrives with visible damage or defects from shipping or handling will be repaired or replaced at no cost.
• Defective Clasps or Closures – Clasps, hinges, or other closures that do not function properly due to a manufacturing issue.
• Loose or Misaligned Stones Upon Arrival – Stones that are loose, unevenly set, or misaligned when delivered.
• Porosity or Flaws in Metals – Structural imperfections in the metal (such as air bubbles, cracks, or pits) that compromise durability.
• Incorrect Product Received – If the wrong item, size, or design variation is sent, it will be corrected at no cost.

Repairs for covered issues will be provided at no charge within the warranty period. After three years, we are happy to assist with repairs for a service fee (plus taxes and shipping), which will be quoted and approved before work begins.

Over time, jewelry may naturally develop scratches, marks, or signs of everyday use. Loss of stones, product loss, theft, or damage resulting from accidents or improper cleaning and storage are not covered.

We strongly recommend that you know your size prior to ordering.

• Rings: You can purchase one of our ring sizers to size yourself at home, and reference this video to learn how to size yourself properly.
  
• Bracelets: Check out our Jewelry Sizing Chart for instructions on how to accurately measure your wrist for our bangles and bracelets!
  
• Bangle and ring product pages include an "I don't know my size" option in the size selection dropdown! Lock in your item choice and determine your size before we begin fulfillment or production (if it's a ring order, we'll send a sizer complimentary).
  
  

We do offer ring resizing services through this page in case things aren't fitting quite right. Please note that eternity bands cannot be resized.

Yes! We’re excited to offer Affirm and Afterpay so you can shop now and pay over time.

Affirm lets you split your purchase into easy monthly payments or four interest-free installments, depending on your total and eligibility.

• No hidden fees or late fees.
• Instant approval decision at checkout.
• Choose a payment plan that fits your budget.

Afterpay allows you to pay for your purchase in 4 interest-free payments every two weeks or monthly payments up to 36 months.

• No interest when you pay on time.
• Get your items right away, pay later.
• Set up reminders in the Afterpay app to stay on track.

The Concierge Club is our way of showing appreciation. Earn points for activities on our site, like referrals and purchases, and use them to get RC Credits on future purchases. The more you collect, the more you save!

Create an account on the Ring Concierge website here to join our Concierge Club program.