Only loose diamonds purchased and set by Ring Concierge in a custom piece are covered by our complimentary lifetime warranty. This warranty covers manufacturing defects in materials and craftsmanship, including loose diamonds, loose prongs, or missing pavé stones when determined to be the result of a manufacturing defect. Issues resulting from normal wear and tear, as well as lost or stolen pieces, are not covered under our warranty.
Any work performed on a piece by a jeweler outside of Ring Concierge, including but not limited to resizing, soldering, polishing, or stone setting, will void the warranty.
What’s Not Covered
The following examples are not considered manufacturing defects and are therefore excluded from warranty coverage. Additional circumstances beyond those listed here may also be excluded.
- Third-Party Repairs/Resizes – Any work performed on a piece by a jeweler outside of Ring Concierge, including but not limited to resizing, soldering, polishing, or stone setting, will void the warranty.
- Normal Wear and Tear – Over time, jewelry may naturally develop scratches, marks, or signs of everyday use. Loss of stones, product loss, theft, or damage resulting from accidents or improper cleaning and storage are not covered.
- Fading or Discoloration of Metals – Precious metals may fade or change color when exposed to chemicals, heat, or environmental factors. This includes wearing jewelry in pools, hot tubs, or while cleaning, as well as exposing pieces to perfumes, lotions, or other harsh chemicals.
- Expected Precious Metal Wear – Prongs and metal components gradually wear down with regular use. This natural thinning may loosen stones, placing them at risk of falling out. Such wear is not considered a manufacturing defect.
- Loose or Broken Clasps – Clasps that become loose or break due to normal use, accidental force, or wear over time are not considered manufacturing defects and are excluded from warranty coverage.
- Misshapen Rings or Bangles – Over time, metals may bend or warp due to external pressure, impact, or daily wear. This is especially common with open-style rings or bangles that can catch on objects, causing the piece to lose its original shape. Such occurrences are considered normal wear and are not covered under the warranty.
- Soft Chain Damage – Breakage of delicate or thin chains resulting from stretching, snagging, or pulling is not covered under the warranty, as these instances are due to external factors rather than craftsmanship defects.
- Stone Loss Due to Trauma or Damage – The loss of any stone caused by impact, mishandling, or external damage is not covered under the warranty.
- Coverage does not extend to damage or loss resulting from a failure to obtain the repairs needed to maintain the integrity of the jewelry.
For questions, please contact our Customer Care team at info@ringconcierge.com.
Only loose diamonds purchased and set by Ring Concierge in a custom piece are covered by our complimentary lifetime warranty. This warranty covers manufacturing defects in materials and craftsmanship, including loose diamonds, loose prongs, or missing pavé stones when determined to be the result of a manufacturing defect. Issues resulting from normal wear and tear, as well as lost or stolen pieces, are not covered under our warranty.
Any work performed on a piece by a jeweler outside of Ring Concierge, including but not limited to resizing, soldering, polishing, or stone setting, will void the warranty.
What’s Not Covered
The following examples are not considered manufacturing defects and are therefore excluded from warranty coverage. Additional circumstances beyond those listed here may also be excluded.
- Third-Party Repairs/Resizes – Any work performed on a piece by a jeweler outside of Ring Concierge, including but not limited to resizing, soldering, polishing, or stone setting, will void the warranty.
- Normal Wear and Tear – Over time, jewelry may naturally develop scratches, marks, or signs of everyday use. Loss of stones, product loss, theft, or damage resulting from accidents or improper cleaning and storage are not covered.
- Fading or Discoloration of Metals – Precious metals may fade or change color when exposed to chemicals, heat, or environmental factors. This includes wearing jewelry in pools, hot tubs, or while cleaning, as well as exposing pieces to perfumes, lotions, or other harsh chemicals.
- Expected Precious Metal Wear – Prongs and metal components gradually wear down with regular use. This natural thinning may loosen stones, placing them at risk of falling out. Such wear is not considered a manufacturing defect.
- Loose or Broken Clasps – Clasps that become loose or break due to normal use, accidental force, or wear over time are not considered manufacturing defects and are excluded from warranty coverage.
- Misshapen Rings or Bangles – Over time, metals may bend or warp due to external pressure, impact, or daily wear. This is especially common with open-style rings or bangles that can catch on objects, causing the piece to lose its original shape. Such occurrences are considered normal wear and are not covered under the warranty.
- Soft Chain Damage – Breakage of delicate or thin chains resulting from stretching, snagging, or pulling is not covered under the warranty, as these instances are due to external factors rather than craftsmanship defects.
- Stone Loss Due to Trauma or Damage – The loss of any stone caused by impact, mishandling, or external damage is not covered under the warranty.
- Coverage does not extend to damage or loss resulting from a failure to obtain the repairs needed to maintain the integrity of the jewelry.
For questions, please contact our Customer Care team at info@ringconcierge.com.
Only loose diamonds purchased and set by Ring Concierge in a custom piece are covered by our complimentary lifetime warranty. This warranty covers manufacturing defects in materials and craftsmanship, including loose diamonds, loose prongs, or missing pavé stones when determined to be the result of a manufacturing defect. Issues resulting from normal wear and tear, as well as lost or stolen pieces, are not covered under our warranty.Any work performed on a piece by a jeweler outside of Ring Concierge, including but not limited to resizing, soldering, polishing, or stone setting, will void the warranty.What’s Not CoveredThe following examples are not considered manufacturing defects and are therefore excluded from warranty coverage. Additional circumstances beyond those listed here may also be excluded.Third-Party Repairs/Resizes – Any work performed on a piece by a jeweler outside of Ring Concierge, including but not limited to resizing, soldering, polishing, or stone setting, will void the warranty.Normal Wear and Tear – Over time, jewelry may naturally develop scratches, marks, or signs of everyday use. Loss of stones, product loss, theft, or damage resulting from accidents or improper cleaning and storage are not covered.Fading or Discoloration of Metals – Precious metals may fade or change color when exposed to chemicals, heat, or environmental factors. This includes wearing jewelry in pools, hot tubs, or while cleaning, as well as exposing pieces to perfumes, lotions, or other harsh chemicals.Expected Precious Metal Wear – Prongs and metal components gradually wear down with regular use. This natural thinning may loosen stones, placing them at risk of falling out. Such wear is not considered a manufacturing defect.Loose or Broken Clasps – Clasps that become loose or break due to normal use, accidental force, or wear over time are not considered manufacturing defects and are excluded from warranty coverage.Misshapen Rings or Bangles – Over time, metals may bend or warp due to external pressure, impact, or daily wear. This is especially common with open-style rings or bangles that can catch on objects, causing the piece to lose its original shape. Such occurrences are considered normal wear and are not covered under the warranty.Soft Chain Damage – Breakage of delicate or thin chains resulting from stretching, snagging, or pulling is not covered under the warranty, as these instances are due to external factors rather than craftsmanship defects.Stone Loss Due to Trauma or Damage – The loss of any stone caused by impact, mishandling, or external damage is not covered under the warranty.Coverage does not extend to damage or loss resulting from a failure to obtain the repairs needed to maintain the integrity of the jewelry.For questions, please contact our Customer Care team at info@ringconcierge.com.
