We're looking for a Customer Service Specialist! 

Ring Concierge is a rapidly growing female-founded fine jewelry company specializing in customized engagement rings and fine jewelry. The ideal candidate has the ability to multi-task and stay organized in a fast-paced environment. 

Role Responsibilities

  • Consistently deliver a remarkable customer service experience by acting as the front line of communication (primarily via email, phone, Instagram DMs, and live chat)
  • Work extensively with customers to provide timely solutions including: Order entry, order follow-up, shipment tracking, order updates, etc.
  • Responsible for improving customer retention by combining service and sales skills with product knowledge to ask customers questions and effectively offer relevant solutions
  • Proactively look for opportunities to drive sales growth by identifying new leads and hand over leads to appropriate departments
  • Record and maintain customer information in SalesForce
  • Share relevant customer feedback with management to form new strategies and resolve issues
  • Recommend potential products and services to management by collecting customer information and analyzing customer needs

Requirements

  • 1-3 years of experience in customer service or sales
  • Proficient in Microsoft Excel and Google Docs; experience with Shopify a plus
  • Exceptional communication typing skills required
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Self-starter with proof of a strong work ethic and energetic personality
  • Strong organization skills and dedication to completing tasks and projects in a timely manner
  • Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred

Full-time role located in NYC

Salary ~$45-55K, depending on experience

Please apply here.