We're looking for a Customer Service Specialist!
Ring Concierge is a rapidly growing female-founded fine jewelry company specializing in customized engagement rings and fine jewelry. The ideal candidate has the ability to multi-task and stay organized in a fast-paced environment.
- Consistently deliver a remarkable customer service experience by acting as the front line of communication (primarily via email, phone, Instagram DMs, and live chat)
- Work extensively with customers to provide timely solutions including: Order entry, order follow-up, shipment tracking, order updates, etc.
- Responsible for improving customer retention by combining service and sales skills with product knowledge to ask customers questions and effectively offer relevant solutions
- Proactively look for opportunities to drive sales growth by identifying new leads and hand over leads to appropriate departments
- Record and maintain customer information in SalesForce
- Share relevant customer feedback with management to form new strategies and resolve issues
- Recommend potential products and services to management by collecting customer information and analyzing customer needs
- 1-3 years of experience in customer service or sales
- Proficient in Microsoft Excel and Google Docs; experience with Shopify a plus
- Exceptional communication typing skills required
- Ability to multitask and prioritize effectively in a fast-paced environment
- Self-starter with proof of a strong work ethic and energetic personality
- Strong organization skills and dedication to completing tasks and projects in a timely manner
- Must have proof of at minimum a High School Diploma or equivalent; with post-secondary education being preferred
Full-time role located in NYC
Salary ~$45-55K, depending on experience