At Ring Concierge, we offer a lifetime manufacturer's warranty with every custom piece. Here's what you should know about this type of warranty:
You Can Void It
Should you bring our ring to an outside jeweler for resizing or repairs, this will void it as Ring Concierge cannot be held accountable for any outside work on their jewelry. Each jeweler is independent of each other so it's best to continue with your original jeweler for the best results. The jeweler who crafts the ring and knows their product is able to better take care of necessary adjustments without complication.
Normal Wear & Tear
We know you want the ring to be an everyday companion, and that means it’s subject to wear and sometimes damage. Think about how much you do each day using your hands!
Your manufacturing warranty covers anything that can be drawn back to the manufacturing process. Anytime your design has diamonds incorporated, you'll likely run into stone loss with time. This is completely normal and an easy fix. However, there's a difference between losing a stone because you're moving furniture vs. losing a stone out of the blue.
We inspect each ring carefully to determine the cause of the damage and if the repair is covered under our warranty. If we find the damage to be the fault of the wearer, we will happily repair your ring, but the cost will be passed along to the you. For example, if we find a diamond is missing because a prong is broken or lifted, this is an indication the wearer damaged their ring and would not be covered under the warranty.
Taking proper care of your ring will minimize the amount of stone loss you experience, but any loss that doesn't quite make sense may be manufacturing related which this type of warranty covers. Make sure to discuss any stone loss you've experienced with your jeweler.
We suggest you have your diamond or gemstone ring inspected at annually and repaired if necessary. If you are located remotely you can ship it in to us for inspection should you feel it needs some care.
Jewelry can be fragile — even a perfectly made ring may fall victim to being knocked and dinged against hard surfaces. There are microscopic prongs holding each diamond in place, so it is possible for things to get damaged. A service plan under your insurance will ensure that you can have your ring repaired when you need to. If you have a great insurance plan, such as Chubb or Jewelers Mutual, then they will cover loss and other damages as well.