WORKING WITH RING CONCIERGE

What if I am not located in the NYC area?

If you are not located in the New York area we can work with you remotely via phone and email. Many clients reach out to Ring Concierge because they don’t have access to the NYC diamond district but want to take advantage of its expansive inventory. All rings can be shipped by a fully insured courier to any location in the US as well as internationally.

Are your services only for engagement rings?

No! We create custom jewelry of all kinds and can accommodate. Although engagement rings are usually the starting point with most of our clients, many come back to Ring Concierge for help with birthday, anniversary, and Valentine’s Day gifts. We also love helping couples find wedding bands.

What if I want to reset my current ring?

If you inherited a ring, we are happy to work with you on designing the perfect setting to best enhance the stone you already have. Please keep in mind there will be a $500 setting fee in addition to the price of the mounting.

Isn’t it easier just to buy a diamond online?

We strongly advise against purchasing a diamond through an online retailer. Though the GIA grading system that determines a diamond’s quality and value is reliable, there are idiosyncrasies that make each stone respond visually in a different way than the numbers might suggest. This is part of the vetting process we offer with our services so you are only presented with the most spectacular stones. Also, only 10% of the worlds diamonds are listed online and we're able to search worldwide diamond suppliers to find diamonds you can’t see on websites.


SHIPPING & PAYMENTS

Shipping

All bridal rings are overnighted via a fully insured currier. International shipping options are also available.

When is payment due?

We request a 50% deposit to secure a diamond and start the process of building your custom ring. The balance is required when the ring is complete and upon your approval of the finished product.

Forms of accepted payment

We accept checks, wire or ACH transfers. Sorry, credit cards are not accepted.

Tax

New York State sales tax of 8.875% is collected on orders picked up in store or shipped to addresses within New York State.


RING CARE AND SIZING

Insurance

Once your ring is complete, we will provide you with an appraisal that you can present to an insurance company. We recommend Jeweler’s Mutual as the most reputable, easy to work with company for stand alone jewelry insurance policies.

Ring Re-Sizing

It usually takes 2 to 3 full business days to adjust the size of your ring and first time sizing is complimentary. If you're a long-distance client, contact your personal diamond consultant by e-mail and they will arrange a Fedex prepaid label for the insured value of your ring. Round trip shipping is a flat $100 fee.

Cleaning & Care

Fine jewelry is delicate and should be cared for accordingly. To extend the life of your jewelry and keep them in optimal condition please follow the following care instructions:

  • Take off your jewelry before your daily rituals such as: showering, lotion, perfume, etc.
  • Leave your jewelry at home before engaging in strenuous activities.
  • Keep your jewelry away from chemicals including as perfume, hair spray, cosmetics and lotion.

To clean your diamond jewelry, use a soft toothbrush and dish soap and gently scrub gold and diamonds. We also provide complementary in store cleaning and inspection of all rings sold.


Warranty

Our manufacturing guarantee is to stand behind the integrity of every piece and make sure you are completely satisfied with the entire shopping experience. At Ring Concierge, we offer a lifetime manufacturer's warranty with every custom ring. Here's what you should know about this type of warranty:

You Can Void It

It's standard for jewelers to be able to void a manufacturer's warranty if the rules are not followed. For example should you bring our engagement ring to an outside jeweler this may void it. Sometimes it's more convenient to size your ring locally or maybe you just want to have a slight adjustment made. This can void your warranty because a jeweler cannot be held accountable for any outside work on the ring. Each jeweler is independent of each other so it's best to continue with your original jeweler for the best results. The jeweler who crafts the ring and knows their product is able to better take care of necessary adjustments without complication.

Normal Wear & Tear

We know you want the ring to be an everyday companion, and that means it’s subject to wear and sometimes damage. Think about how much you do each day using your hands!

Your manufacturing warranty covers anything that can be drawn back to the manufacturing process. Anytime your design has diamonds incorporated, you'll likely run into stone loss with time. This is completely normal and an easy fix. However, there's a difference between losing a stone because you're moving furniture vs. losing a stone out of the blue.

We inspect each ring carefully to determine the cause of the damage and if the repair is covered under our warranty. If we find the damage to be the fault of the wearer, we will happily repair your ring, but the cost will be passed along to the you. For example, if we find a diamond is missing becuase a prong is broken or lifted, this is an indication the wearer damaged their ring and would not be covered under the warranty.

Taking proper care of your ring will minimize the amount of stone loss you experience, but any loss that doesn't quite make sense may be manufacturing related which this type of warranty covers. Make sure to discuss any stone loss you've experienced with your jeweler.

Inspection

Jewelers often suggest you have your diamond or gemstone ring inspected at regularly (every six months or so) and repaired if necessary. While we know some clients are located remotely you can ship it in to us for inspection should you feel it needs some care.

Insurance

Jewelry can be fragile — even a perfectly made ring may fall victim to being knocked and dinged against hard surfaces. There are microscopic prongs holding each diamond in place so it is possible for things to get hit. A service plan under your insurance will ensure that you can have your ring repaired when you need to. If you have a great insurance plan, such as Jewelers Mutual, then they will cover loss and other damages as well.