Bespoke FAQs

We recommend finalizing your diamond selection 8-10 weeks before you want your ring completed in hand.This ensures you see the most up to date and accurate options available and leaves enough time for production, which takes 4-6 weeks as each ring is crafted by hand by our master bench jewelers. If you have a tighter deadline, we will do our best to accommodate.

To get your initial consultation scheduled, fill out our Bridal Consultation Form here ! Feel free to be as specific as possible about your budget range, design preferences and timeline.

Ring Concierge has clients all over the world and our bridal consultants are experts in working with you remotely. It's the same process working remotely as it is in-person, the only difference being you view your diamond selection via HD photos and videos, fill out our form to schedule your virtual consultation!

We create custom jewelry of all kinds! Many clients who start with a Ring Concierge engagement ring come back to us for help with birthday, anniversary, and Valentine’s Day gifts. We also love helping couples find wedding bands! For inquiries about custom non-bridal designs, email bespoke@ringconcierge.com.

If you inherited a ring, we are happy to work with you on designing the perfect setting to best enhance the stone you already have. Fill out our form to schedule your consultation!

Our Bespoke line is fully customizable. If you're interested in a unique take on one of our signature settings, let us know in your initial inquiry and we'll be sure to keep that in mind as we help design your perfect ring!

If picking up in our showroom, a local 8.875% NY state tax will be applied. If shipping to a different state, that local state sales tax will be applied.

We stand behind the quality of our pieces. Ring Concierge offers a complimentary lifetime warranty on all Bespoke and VOW bridal pieces. This warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs and missing pavé stones.

This warranty does not cover issues that arise from normal wear and tear, including but not limited to: scratches, dents, misshapen bands, or cracked stones. Lost or stolen pieces are also not covered by this warranty.

If you encounter any problems with your engagement ring or wedding band, contact your bridal consultant on how to proceed with your repair.

Please kindly note that any work performed on our pieces by anyone outside of Ring Concierge will void this warranty.

Your Ring Concierge orders always come with fully insured shipping and require signature upon delivery.

We always recommend insuring your jewelry - Jeweler's Mutual offers stand alone jewelry policies. Alternatively, you can add jewelry to your homeowners insurance with a rider. You will need to reference the appraisal provided with your purchase.

We work with diamond suppliers whom are compliant with the Kimberley Process and only provide conflict-free diamonds. Learn more about the Kimberley Process at www.kimberleyprocess.com.

As every order is custom made for each client, we do not offer the ability to cancel, refund, or exchange an order once it is placed. Please reach out to your bridal consultant if you have additional questions.

Payment:Once you select a diamond, we ask for a 50% deposit within 24-48 hours. This will secure your diamond and we will begin production on your ring! Payment is accepted in the form of wire transfer, ACH, check or credit card. We also offer financing options. Please email bespoke@ringconcierge.com if you have any additional questions about payment. Before shipping, the remaining 50% must be paid in full.

Located in Midtown New York City, the bespoke showroom is by appointment only Monday - Friday, 10am - 6pm. The showroom is closed on weekends.

Our engagement ring concierge service is completely complimentary - we do not charge any additional fees.