GETTING STARTED

How far in advance should I start the design process?

We recommend finalizing your diamond selection 8 weeks before you want your ring completed in hand. This ensures you see the most up to date and accurate options available and leaves enough time for production, which takes 4-6 weeks.

How do I get in contact with the RC team?

To get your initial consultation scheduled, fill out our Bridal Consultation Form here! Feel free to be as specific as possible about your budget range, design preferences and timeline.

What if I am not located in the NYC area?

Ring Concierge has clients all over the world and our bridal consultants are experts in working with you remotely via phone and email. If you’re looking to take advantage of the NYC diamond district’s expansive inventory without making the trek, fill out our form to schedule your virtual consultation!

How do I make sure I order the correct size?

Your diamond consultant can help with all sizing questions! If you're in NYC, we can also schedule you to come in and be sized by an expert, otherwise they will walk you through how to size remotely.

When is payment due?

We request a 50% deposit to secure a diamond and start the process of building your custom ring. The balance is required when the ring is complete and upon your approval of the finished product.

WORKING WITH RING CONCIERGE

Are your services only for engagement rings?

We create custom jewelry of all kinds! Many clients who start with a Ring Concierge engagement ring come back to us for help with birthday, anniversary, and Valentine’s Day gifts. We also love helping couples find wedding bands! For inquiries about custom non-bridal designs, email bespoke@ringconcierge.com.

What if I want to reset my current ring?

If you inherited a ring, we are happy to work with you on designing the perfect setting to best enhance the stone you already have. Fill out our form to schedule your consultation!

Can I customize my order?

Our Bespoke line is fully customizable. If you're interested in a unique take on one of our signature settings, let us know in your initial inquiry and we'll be sure to keep that in mind as we help design your perfect ring!

Will there be sales tax on my order?

The following states incur local state tax when shipping into that state:

Arizona, California, Colorado, Georgia, Illinois, Indiana, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington D.C., Wisconsin, Wyoming

GENERAL QUESTIONS

Is shipping insured? Do I have to sign for delivery?

Your Ring Concierge orders always come with fully insured shipping and require signature upon delivery.

Is there a warranty on my RC jewelry? 

Bridal pieces are covered by a lifetime manufacturing warranty. If you encounter any problems with your engagement ring or wedding band, reach out to your bridal consultant for assistance. The warranty excludes repairs needed due to user wear and tear. Please note the warranty is voided if your ring is repaired by a jeweler outside of Ring Concierge.

How do I insure my RC jewelry?

We highly recommend insuring your RC ring! Jewelers Mutual can provide a standalone policy, or you can add jewelry to your homeowners insurance with a rider. You will need to reference the appraisal provided with your ring.

Where are your diamonds sourced? Are they conflict-free?

Our diamond suppliers guarantee that our diamonds are compliant with the Kimberley Process and are conflict-free. Learn more about the Kimberley Process at www.kimberleyprocess.com.

What is your refund policy?

As every order is custom made for each client, we do not offer the ability to cancel, refund, or exchange an order once it is placed. Please reach out to your bridal consultant if you have additional questions.

For questions about our Fine Jewelry line, click here.

For questions about VOW by RC, click here.

For questions about the VOW Home Try-On Kit, click here.