Area Manager - New York, NY

The Role:

The Area Manager oversees 1-3 locations within a geographic market and is responsible for driving sales and profitability through their retail teams whilst building meaningful client connections. You are a visionary leader with a passion for luxury retail and a commitment to excellence, developing strategic plans to meet and exceed store sales targets, driving business growth while maintaining brand integrity. This role is based in New York City and works in our boutiques with fractional time in Corporate Headquarters.

Core Values and Responsibilities


Customer Focused

  • Exemplifies a client-centric mindset with a strong commitment to delivering exceptional service and experiences
  • Cultivate a strong sense of morale and team camaraderie by leading with positivity and serving as the ambassador of the brand experience

Agility and Adaptability

  • Demonstrates flexibility and responsiveness in a fast-paced retail environment, quickly adjusting to evolving priorities and customer needs.
  • Takes collective ownership of market responsibilities, turning setbacks into opportunities for growth through mutual support.

Innovation

  • Lead market by embracing trends and innovation, exploring new avenues for strategic growth such as clienteling, personalized experiences, and data-driven insights to strengthen customer relationships and drive success.
  • Articulates a clear vision to inspire, influence, and develop associates, driving them toward achieving business goals

Collaboration

  • Foster a positive, high-performance culture in the market by actively listening to feedback and driving resolution, collaboration, and continuous improvement
  • Connect your teams, creating an open environment that showcases everyone's strengths

Outcomes & Measures of Success:

  • Drive leadership and sales team to meet/exceed daily, monthly, and annual revenue targets & KPIs (AOV, UPT)
  • Develop and implement sales strategies that achieve monthly sales goals
  • Proactively attract, hire, and develop top talent while building a strong pipeline for all retail store positions, supporting clusters, markets, and brand(s). Focus on retention strategies and analyzing voluntary vs. involuntary turnover to drive long-term success
  • Support store leadership on establishing strong staffing models and store schedules to meet business needs (in store CVR and labor management)
  • Continuous development, reinforcement (& training) of team on overall In-store selling experience & exceeding customer expectations,
  • Deployment of In-store sales selling strategies to exceed revenue targets 
  • Establish, nurture, and expand the local consumer community through new customer acquisition strategies, relationship building, and partnerships (CRM, NPS, CSAT, Consumer Ratings)
  • Lead Clienteling and CRM by establishing & managing personal 1:1 client relationships, implementing store-led grassroots strategic partnerships, and overseeing B2B clienteling efforts
  • Consistently demonstrates strong team leadership, providing mentorship, and maintaining a high standard of accountability
  • Manage market operations, including inventory control, repairs, returns-to-brand (RTBs), and visual merchandising, delivering a well-organized and efficient boutique environment (mitigating loss & controlling shrink rate)

Candidate Requirements: 

  • The ideal candidate has 5+ years of direct management experience in a multi unit or flagship boutique within a luxury retail environment
  • Results-oriented mindset with a track record of driving business growth and achieving measurable results.
  • Passion for fine jewelry and a keen eye for design, with a strong appreciation for craftsmanship and luxury sales
  • Exceptional interpersonal and communication skills, demonstrating a strong capacity to inspire, motivate, and empower teams to deliver excellence
  • Proven ability to manage and de-escalate high pressure situations with professionalism and diplomacy.
  • Detail-oriented with strong organizational and problem-solving skills
  • Flexibility to work a varied schedule, including evenings, weekends, and holidays, as required

Candidate Preferences:

Direct management experience in Fine Jewelry or a related field; GIA certification preferred.


Salary Range Transparency:

A reasonable estimate of the current base salary range for this position is $100,000 - $110,000. Select roles are eligible for commission or annual cash bonuses awards based upon performance and other factors. Actual compensation offered will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level.

About Leap

 Leap is building the world's largest network of branded retail stores – powered by data, systems and scale. The Leap Platform enables brands to deploy stores that work in concert with ecommerce more rapidly and at significantly reduced cost and risk. Leap brings modern brands to life with compelling, immersive client experience and data driven operations. Our team is excited by the opportunity to power the next generation of leading consumer brands with a vibrant presence in local communities throughout the country. We're one of the fastest growing companies in the retail/ecommerce space - since launch we've powered stores for dozens of brands, and we're adding more brands and stores each week.

What We Offer:


Leap offers a competitive total rewards package, which includes:

  • Healthcare benefits (medical, dental, vision)
  • Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)
  • Commission Eligible
  • Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement)
  • Employee Assistance Program

Leap EEO statement:

 However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world's largest network of branded retail stores – powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren't just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.
Come take this leap with us. Your ideas, thinking, and voice are wanted.