Ring Concierge Bridal

Frequently Asked Questions

Frequently Asked Questions

• PROCESS TIMELINE

  We recommend finalizing your diamond selection 8-10 weeks before you want your ring completed in hand. This ensures you see the most up to date and accurate options available and leaves enough time for production, which takes 4-6 weeks as each ring is crafted by hand by our master bench jewelers. If you have a tighter deadline, we will do our best to accommodate.

• PAYMENT

  Once you select a diamond, we ask for a 50% deposit within 24-48 hours. This will secure your diamond and we will begin production on your ring! Payment is accepted in the form of wire transfer, ACH, check or credit card. We also offer financing options. Please email bespoke@ringconcierge.com if you have any additional questions about payment. Before shipping, the remaining 50% must be paid in full

• WORKING WITH RC REMOTELY

  Ring Concierge has clients all over the world and our Bridal Consultants are experts in working with you remotely. It's the same process working remotely as it is in-person, the only difference being you view your diamond selection via HD photos and videos. Please fill out this form to book your virtual appointment!

• LIFETIME WARRANTY

  Ring Concierge stands behind the quality of our pieces. We offer a complimentary lifetime warranty on all Bespoke bridal pieces. This warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs and missing pavé stones.
  
  This warranty does not cover issues that arise from normal wear and tear, including but not limited to: scratches, dents, misshapen bands, or cracked stones. Lost or stolen pieces are also not covered by this warranty.
  
  If you encounter any problems with your engagement ring or wedding band, contact your bridal consultant on how to proceed with your repair.
  
  Please kindly note that any work performed on our pieces by anyone outside of Ring Concierge will void this warranty.

• SHIPPING

  Your Ring Concierge orders always come with fully insured shipping and require signature upon delivery. All Ring Concierge packages are shipped using FedEx Priority Overnight Delivery service. Ring Concierge cannot guarantee delivery dates and is not responsible for any shipping delays that may occur. We recommend choosing a delivery date that allows for at least a three (3) day buffer from when you need your package in hand.