FAQs

 

Ring Concierge is a luxury marketplace that helps you buy fine jewelry through a curated assortment of unique pieces sourced from around the world through our relationships with top designers and brands.


Business Hours

The Client Experience Team will be available Monday to Friday from 10am to 6pm EST. Email us at info@ringconcierge.com.


Order Lead Time

In stock items will ship in 2-5 business days after purchase. Made to order and out of stock items will ship within 4-6 weeks unless otherwise specified. We will email you with tracking information when your order has been sent.

If your order is a rush, please email info@ringconcierge.com and we will do our best to prioritize your order.

 


Gift Wrap

All Ring Concierge jewelry arrives with beautiful gift-ready packaging but is not gift wrapped. If you would like additional gift wrapping and a custom card, we will happily do that for an additional fee of $10.      


Jewelry Care

Fine jewelry is delicate and should be cared for accordingly. To extend the life of your jewelry and keep them in optimal condition please follow the following care instructions: 

  • Take off your jewelry before your daily rituals such as: showering, lotion, perfume, etc.
  • Leave your jewelry at home before engaging in strenuous activities.
  • Keep your jewelry away from chemicals including as perfume, hair spray, cosmetics and lotion.
  • Before bedtime, lay your jewelry out flat.
  • For necklaces, clasp the necklace when removing it to assure the chain does not tangle or knot.
  • If you have a fine jewelry piece that contains a pearl, extra care should be taken.

Gold plated silver pieces should not be worn in the shower or when swimming as the plating can wear off and the silver can tarnish.

To clean your diamond jewelry, use a soft toothbrush and dish soap and gently scrub gold and diamonds. Do not clean pearls with any chemicals, abrasives or solvents. Ring Concierge is not responsible for the maintenance of your jewelry and does not polish purchased jewelry. 

    Jewelry Size Chart

    Necklace Lengths

     

    Ring Size Chart 

    1 - Cut a string or paper strip about 100mm long and 2mm wide.
    2 - Wrap around the base of your finger. It has to fit snug, but not too tight.
    3 - Mark the point on the string/paper where it overlaps forming a circle.
    4 - Compare the length of the string/paper to the chart attached.

    *If you are between sizes, order a larger size. Make sure your finger is at a normal body temperature (fingers shrink or expand when cold or hot). If your knuckle is much larger than your finger’s base, take two separate measurements and choose a size in between. You want a ring to fit over your knuckle, but not be too loose or it will shift around.