About RC

Ring Concierge began in New York City as a luxury private jeweler and has since scaled into a successful e-commerce business and private jeweler accessible to the mass. Nicole Wegman, founder of Ring Concierge, has strategically utilized social media to disrupt the historically close-knit, male-dominated diamond industry to create a jewelry business for women, by women. Founded in 2013, Ring Concierge has grown exponentially over the past 6 years and continues to expand its team by opening an office in Rochester.

About Role 

Ring Concierge is a rapidly growing female-founded fine jewelry company specializing in customized engagement rings and fine jewelry. This role is focused on fulfillment for our Fine Jewelry department. The ideal candidate has the ability to multi-task and stay organized in a fast-paced environment. 

Responsibilities

  • Utilize order management system to fill incoming orders 
  • Pack all online fine jewelry orders
  • Ship orders using shipping software
  • Prepare shipping boxes and supplies daily
  • Maintain packaging supplies 
  • Accept customer returns
  • Quality Control for outgoing shipments and incoming returns 
  • Reconcile shipping and delivery delays and exceptions
  • Understanding of product offering
  • Assist Operations Coordinator in receiving and Quality Control of incoming Purchase Orders 

About You

  • Keen eye for details and attentive to the fulfillment process at start and finish 
  • Ability to adhere to specific process/step by step fulfillment procedure
  • Clear communication skills
  • Must be highly organized, proactive and ability to prioritize
  • Understands working in a fast-paced environment with ability to multi-task without sacrificing details or quality of work
  • Team player, can-do attitude, no task too small - assists and supports colleagues as needed 
  • Continuously adapt as the business evolves and grows
  • Ability to lift bags/boxes or packaging materials

Requirements 

  • 1-3 years of experience in retail fulfillment or e-commerce operations
  • Bachelor’s Degree is preferred
  • Experience with Excel and Mac computers, Office and Google Suite is preferred
  • Experience with ShipStation is a plus 

Details

  • Full-time role located in Rochester, NY
  • Office Hours: 9:30 am to 6:00 pm, with the knowledge that we have a startup culture and your day may extend past listed office hours (weekly schedule subject to change during sales, busy season and events with the possibility of weekends during these periods may be required to meet role requirements)
  • Will need to be available over certain holidays 
  • Health benefits for full-time employees

*Please note: you will not be considered if you do not meet the requirements listed above* 

Apply here.