About Role 

Ring Concierge is a rapidly growing female-founded fine jewelry company specializing in customized engagement rings and fine jewelry. The Customer Service Representative will be the front line of communication with the customer. The ideal candidate understands the need for a flawless guest experience, has the ability to multi-task and stay organized in a fast-paced environment. 

Responsibilities

  • Consistently deliver a remarkable customer service experience by acting as the front line of communication (primarily via email, phone, Instagram DMs, and live chat)
  • Work extensively with customers to provide timely solutions including: Order entry, order follow-up, shipment tracking, order updates, etc.
  • Responsible for improving customer retention by combining service and sales skills with product knowledge to ask customers questions and effectively offer relevant solutions
  • Experience handling multiple programs simultaneously in a fast-paced changing environment
  • Utilize data and customer feedback to analyze customer service trends and recommend revised policies and processes to improve customer experience
  • Record and maintain customer information in SalesForce
  • Proactively look for opportunities to drive sales growth by identifying new leads and hand over leads to appropriate departments 

About You

  • Exceptional written and verbal communication skills required
  • Ability to creatively and effectively problem solve varying customer requests
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Self-starter with proof of a strong work ethic and energetic personality
  • Strong organization skills and dedication to completing tasks and projects in a timely manner
  • Detail-oriented with high level of accuracy 
  • Team player, can-do attitude, no task too small
  • Continuously adapt as the business evolves and grows

Requirements 

  • 2 or more years of experience in customer service at an e-commerce company preferred
  • Bachelor’s Degree preferred
  • Must be proficient in Excel and Mac computers, Office and Google Suite 

Details

  • Full-time role located in Rochester, NY
  • Office Hours: 9:30 am to 6:00 pm, with the knowledge that we have a startup culture and your day may extend past listed office hours (weekly schedule subject to change during sales, busy season and events with the possibility of weekends during these periods may be required to meet role requirements)
  • Will need to be available over certain holidays to manage customer inquiries 
  • Health benefits for full-time employees
  • Salary $35,000

    *Please note: you will not be considered if you do not meet the requirements listed above* 

    Please apply here.