*International orders may be required to pay duty or VAT. These are the responsibility of the purchaser and will be collected by FedEx or DHL before your package can be delivered. Ring Concierge is not responsible for returned packages due to unpaid duty or VAT.
In stock items will be processed within 15 business days and will ship to arrive in time for Christmas. Most "Custom made for you" pieces are estimated to require 6-9 weeks for production. All pieces have their production time listed, so be sure to check the product page description.
If your order is a rush, please email firstname.lastname@example.org and we will let you know if your request can be accommodated. Please note the shipping method selected does not expedite your order's production time.
Once your piece is complete, we will email you with tracking information. All jewelry requires signature upon delivery (purchaser is responsible for any costs associated with a package returned to Ring Concierge due to several failed delivery attempts).
Average shipping times: Please note that our processing times still apply.
- FedEx 2-Day: 2 business days (excluding weekends and holidays)
- FedEx Overnight: arrives the next business day from 10:30am-12:30pm (excluding weekends and holidays)
- FedEx International: 2-6 business days (excluding weekends and holidays)*
We offer complimentary exchanges on fine jewelry pieces within 14 days of delivery in the United States. Orders placed between November 1st - December 31st, 2021 will be eligible for exchange through January 14th, 2022. Exclusions apply. For more details, click here.
RESIZING + REPAIRS
Ring Concierge offers a complimentary 60-day limited warranty on all fine jewelry purchases within the US. This warranty includes any quality issues that arise from a manufacturing defect, including: loose diamonds or loose prongs, missing pavé stones, broken clasps and/or broken soft chain. Resizes are not included.
For more details, visit our FAQs here.
If you're in need of a resize or repair, please follow this link.
- Bangles and eternity bands cannot be resized
- Not all rings can be resized, and most rings cannot be resized more than 1-1.5 sizes smaller or larger than originally made
- Ring Concierge does not resize or repair items purchased through other retailers
While Ring Concierge fine jewelry is designed for everyday wear, we suggest the below tips to preserve your pieces!
Jewelry care goes a long way! For more information please view our care library:
To clean your 14k gold jewelry, use a soft toothbrush and dish soap and gently scrub. Be sure to rinse excess residue! You can also clean your gold pieces by gently rubbing a polishing cloth. For Herringbone care please reference below.
Herringbone chains are delicate and without proper care, they can kink! Be sure to remove before physical activity, sleeping, and showering and always lay flat. We recommend not wearing lotions as scum can build up when wearing this piece. Cleaning should be avoided due to its delicate nature and intricate design.
Avoid using lotions when wearing diamond pieces as the lotion can get caught under stones and take away from their sparkle! Remove prior to showering to avoid unwanted soap scum build up. To clean, use a soft toothbrush and a little dish soap and gently scrub. We recommend using our jewelry cleaner for best results!
Please keep in mind that this style of setting means each diamond is held in place with a single prong on each side of the diamond (to give them their floating appearance). Due to the delicate nature of this setting, avoid knocking against any surfaces, snagging on a handbag, clothing or heavier hand held items like shopping bags. Every so often give your ring a gentle shake to see if any stones are loose. If any stones are loose click here to initiate a repair. To clean, use a soft toothbrush and a little dish soap and gently scrub. We recommend using our jewelry cleaner for best results!
Natural gemstones are softer than diamonds. We recommend avoiding harsh chemicals when wearing your gemstone jewelry. To clean, add a minimal amount of dish soap to a bowl of lukewarm water and place gemstone pieces inside. Let them soak for 20 to 30 minutes. Then, take your pieces out and clean the stones gently by wiping with a soft cloth. Avoid using paper towels to clean gemstones as it can cause scratching.
Pearls are very delicate and should be handled gently. Clean with a soft/damp cloth and don’t use soap or other chemicals to clean. It is best to avoid contact with perfumes and lotions. When storing long term (1+ years), put it in a pouch that is breathable (not plastic or airtight) so the pearl does not lose its luster.
Reasons to Love
Reasons to Love
Quality is key
We are dedicated to offering accessible luxury that’s crafted to the highest standards. Each of our pieces is thoughtfully designed with gold and ethically sourced natural diamonds and gemstones.
All fine jewelry purchases include a complimentary 60-day limited warranty. If you aren’t completely satisfied with your purchase, we offer exchanges within 14 days of delivery. RC jewelry is intended to love for a lifetime, so we’re here for you should you need any repairs in the future. Learn more.
Concierge at the core
We are committed to putting you first and delivering an exceptional experience. Our expert customer care team is here to answer all of your questions and provide guidance as you build your jewelry wardrobe.